213.4K
Downloads
212
Episodes
In business, balancing acts are everywhere. The Balancing Act Podcast explores the balancing acts we play each day in our professional lives by amplifying the voices and real life stories of accomplished business leaders we can all learn from. In each episode: * Listen to the origin stories from today’s leaders, * Discover their key moments of career acceleration, * Explore a hot business topic in an authentic, approachable conversation between Andy and his guests, and * Learn about the skills that lead to workplace success. Tune in today to elevate your journey of continuous improvement and lifelong learning. Dr. Andrew Temte, CFA, is the former CEO of Kaplan Professional and is the author of Balancing Act: Teach, Coach, Mentor, Inspire, and The Balanced Business: Building Organizational Trust and Accountability through Smooth Workflows. He also hosts The Balancing Act Podcast, and The Saturday Morning Muse. A thought leader on issues related to leadership development, organizational health, continuous improvement, corporate learning, financial acumen, and education, his articles have appeared in a number of media outlets including Chief Executive and Chief Learning Officer. Dr. Temte earned his doctorate in finance from the University of Iowa with a concentration in international finance and investment theory. He holds the CFA designation and has over 15 years of university teaching experience. An accomplished musician and leader of the rock band, The Remainders, he’s proud to announce the release of the band’s first original album, Feel Something New, which is available on all major music streaming platforms. Learn more at www.andrewtemte.com.
Episodes
4 days ago
4 days ago
In this episode of the Balancing Act podcast, Andy speaks with Sameer Narkar, founder and CEO of Konnect Insights, about the evolution of customer experience management. They discuss the importance of customer service in business success, the role of AI in enhancing customer interactions, and how to empower customer service agents. Sameer shares insights on the challenges of managing customer experiences across multiple channels and the significance of simplicity in software design.
Tune into episode 212 to hear Sameer's story, his rocket-booster moment, and his thoughts on empowering customer experience in the age of artificial intelligence.
andrewtemte.com
No comments yet. Be the first to say something!